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Dear valued guest

 

Now, more than ever, in light of the evolving COVID-19 situation, we are focused on the health and safety of all our guests and team, without compromising the quality of your experience when you stay with us.

We will be taken precautionary measures to ensure your wellbeing, along with that of your fellow travellers and our team following the latest information, protocols and tools from the world’s leading health experts including the World Health Organization and Centers for Disease Control.

You should have confidence when you book a stay at our villas that we are doing everything in our hand to have accommodations ready for you.

Our cancellation and payment policies are the below:

  • If booking is cancelled 45 days or more prior to arrival date, no cancellation fee will be charged to your credit card
  • If booking is cancelled less than 45 days prior to arrival date 50% of the total amount of the booking will be charged to your credit card
  • If booking is cancelled less than 15 days prior to arrival date 75% of the total amount of the booking will be charged to your credit card
  • If booking is cancelled less than 7 days prior to arrival date 100% of the total amount of the booking will be charged to your credit card
  • In case of a no show, the total cost of your stay will be charged to your credit card
  • In case of an early departure, the remaining balance will be charged to your credit card
  • A credit card is required to secure the booking
  • To confirm your booking, 30% of the total amount will be charged to your credit card
  • The remaining balance will be charged to your credit card 30 days prior to arrival

Given the impact of COVID-19 on how we work, socialize and travel we have updated our policy to provide our guests the most flexibility we can offer during these challenging times.

If though in any case of emergency at least 21 days prior to arrival the flights of our guests are cancelled or new restrictions from their country outcome we will provide a voucher especially for these reservations.

 

We are doing everything we can to make sure we provide a safe and ultimately enjoyable experience when you visit us. We look forward to welcoming you to Cielo Villas soon.

 

In the meantime, stay positive, travel sensibly and keep those hands clean.

Nikos Karagiannis

Owner & manager

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